Incredible service and incredible overall experience. It's like staying in a fancy cabin in the snow. The lounge area with the giant fireplace is awesome, very nice food, very spacious rooms and first class facilities such as the onsens and indoor swimming pool. The decor could be interpreted as dated (as other reviews have stated) but we felt this simply adds to the warmth and cosiness of the establishment. The service here is seriously next level and it is fantastic value for money.

Dean 澳洲

We were well-taken care of by the staff. Mr Takahashi and his colleague were attentive and prompt to our requests and helped us with everything from fitting our ski equipments, equipment replacement and luggage delivery service (TaQbin). We left something behind in the room by accident but were able to have the items sent back to Singapore after the hotel swiftly made arrangement for the delivery after we contacted them :) We acquainted with lovely Ikeda-san who was attending to us at the restaurant and had wonderful conversations sharing culture and experience over dinners and breakfasts. Food was great and the view from the restaurant was amazing and beautiful.

Mary 新加坡

Nice location and food. but most of all we liked the people working there, especially the person that runs the ski shop

Semi 日本

Staff arranged for us to be driven to where we could ski each day. The snow was late this year. Hotel bus was very comfortable.

Joanne 澳洲

とにかくくつろげました。

Motomi 日本

車の移動サービスや荷物の客室へのポーターサービス 客室のゆったり感　客室サービススタッフの笑顔の挨拶など

Shibuya 日本

部屋が快適 スキー場近い

Yuko 日本

全般的に応対が良かった。中でもラウンジでの休憩に満足。

Shinichi 日本

部屋がとても広く、トイレ、洗面所が二つずつあって便利でした。食事もとても素晴らしく美味しかったです。

Ikeda 日本

食事も施設もスタッフの対応もよかったです。

Kazuhiro 日本